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I wish I had a manager like Shay Howe, vice president of Platform Strategy at ActiveCampaign. In this episode he teaches us how we can all become better leaders just by knowing how to ask the right questions, to the right people, at the right time. 

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With 130,000 customers and around 800 employees, ActiveCampaign offers tools like Email marketing, forms,  CRM, landing page, live chat and a bunch more.

They help businesses meaningfully connect & engage with their customers through customer experience automation.

In this episode, we cover:

  • How Shay’s upbringing made him a life-time learner and problem-solver;
  • The importance of being “maniacally” customer-focused in the SAAS industry;
  • Advice on leadership and management
  • How to quickly validate ideas through VOC insights
  • How to structure one to ones to make your team more introspective

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Quick bio 

Name: Shay Howe

What he does: Vice-President of Platform Strategy at ActiveCampaign

Shay on the web: LinkedIn | Twitter

Links:

ActiveCampaign: https://www.activecampaign.com

Lead Honestly: https://leadhonestly.com

Gallup, “State of the American Manager Report”: https://www.gallup.com/services/182138/state-american-manager.aspx

Todd Chambers Director & Founder of Upraw Media.

Todd is a seasoned PPC, SaaS, and Growth Leader with over 11+ years of experience in digital. Host of the Masters of SaaS Podcast.

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